Shipping
In-stock products ship within 48 hours (not including weekends or holidays). Deliveries take approximately 3 – 4 business days, though remote locations can take longer. We strive to deliver within this time frame, but do not take responsibility for consequences of late delivery regardless of the cause of delay.
All products are discreetly shipped in a plain bag or box using USPS. We will deliver to the address the customer provides at checkout. If your package cannot be delivered due to an incorrect address, we may need to apply an additional shipping charge for redelivery.
All shipping charges are billed at cost. We do not profit on shipping.
We currently ship exclusively within the United States.
Our dear neighbors in Canada may also order from us. Please get in touch at [email protected] to arrange an order.
Returns
We stand behind our products, but also prioritize our customers’ happiness. If something is wrong with your order, get in touch and we’ll make it right. Our return policy is as follows:
Damaged or Defective Merchandise: Sheeting that may have been damaged in transit or defective when received can be returned for store credit or replacement. Please contact us within 30 days of receipt of the damaged or defective sheeting to arrange a return.
Exchanges for Another Style: Please contact us within 30 days of having received your shipment to arrange an exchange. Products returned to Glossferatu for exchange will be charged a 30% re-stocking fee plus shipping. Products may be accepted for credit or exchange at our discretion after inspection.
Condition: All returns must be in original condition; unworn, unwashed and include their original packaging and paperwork. Incomplete returns may result in the package being returned to you at your cost.
Missing Items: If you believe that items are missing from your delivery, check that the order has not been partially shipped. Please notify us of missing items within 7 days of receiving your shipment.
Incorrect Items: If you receive items that are different from what you ordered, notify us within 7 days of receiving your package.
Cancellations: Cancellation of your order may be subject to up to a 50% processing charge.